Please share your experiences with your sleep therapy treatment and how it has affected your life. If you’d like, submit a photo for use on our website.
What's Your Story
Tell us how Active Healthcare has transformed your life!
- Did you find our staff helpful?
- Did the Customer Service Rep answer all of your questions fully?
- Are you feeling more rested in the morning?
- Are you more alert during the day?
- Have your snores been silenced?
| Customer | Customer testimonial |
|---|---|
 HENRY CLAYTON, NC April 2012 | Angela has provided the best care I have ever received. |
DONOVAN RALEIGH, NC April 2012 | Everyone I talked to was very polite and I never have problems with getting calls back. |
CAILEB RALEIGH, NC March 2012 | Active Healthcare is very reliable and friendly...by far the best company I have dealt with. I am very pleased with your service. |
JIMMY RALEIGH, NC March 2012 | I am so happy and pleased with your fine organization and especially with Kathy who was so patient with me. I love Active Healthcare. You saved my LIFE! I will always be thankful and grateful to all of you. |
WILLIAM H. DURHAM, NC March 2012 | Thanks, Julie, for excellent customer service both over the phone and in person. |
MICHAEL QUINCY, IL February 2012 | It has helped me greatly. I no longer wake up with a headache. I get a much better quality of sleep with it. Recently I forgot my CPAP when I left for a trip. I had my wife overnight it to me. The morning without it I felt sluggish and had a headache. I sleep with it faithfully. |
VICKIE RALEIGH, NC February 2012 | This machine was the best thing that ever happened to me. |
PORSHA SELMA, NC February 2012 | This has been a blessing to my boyfriend and my family. They no longer hear me snore through the house plus I do not wake up ill. It also has helped with my morning migraines and my blood pressure is better. |
JILL RALEIGH, NC January 2012 | The experience has been great and I'm no longer falling asleep every time I sit down. The machine is quiet and the accessories are comfortable. It's easy to clean too. The employees I interacted with were great. |
SAMANTHA RALEIGH, NC January 2012 | The staff at Active Healthcare are great. They keep in touch when I request information and answer my questions in a very friendly matter. |
RENEE RALEIGH, NC January 2012 | Angela has been a valuable resource and has helped me in understand sleep apnea and its treatment options. I always get very prompt return phone calls and emails. She is superb. |
DR. P DURHAM, NC December 2011 | Thanks so much for your perseverance and encouragement. I am sleeping much better. Your suggestions made the difference. My new mask fits so well. Thank you Jo for your exemplary service! |
PEGGY SCANTLEBURY SHANNON, NC December 2011 | I have had two CPAP machines and previously dealt with a company where I received very little support. Active Healthcare is the first company I have worked that has caring staff members. In every contact I have had, the staff at Active Healthcare have shown concern and have always gotten back to me in a timely manner. Their suggestions have been great. My new CPAP machine is wonderful. I love it and look forward to going to bed each night. Considering my positive experience with the company I encourage all CPAP users to contact Active Healthcare. |
OCTAVIA GRAY GREENSBORO, NC December 2011 | I just want to tell everyone how wonderful my experience was with Active Healthcare. The company I was with could not get the supplies my daughter needed for her monitor. My doctor’s office asked me to switch companies. That is when I came in contact with the best Representative, Toni at Active Healthcare. What had started as a long drawn out process beginning in August with the first company ended with a week of super fast results. Active Healthcare offered me twice as many supplies as the other company. Thank You! Thank You! A hundred times over. |
 CATHY GARNER, NC November 2011 | I am so thankful for Active Healthcare. The customer service is excellent. I also love the support groups where I have learned so much from the presenters and get to see all the new equipment. The free shipping is great too! Everyone there is helpful and knowledgeable. |
JILL RALEIGH November 2011 | The experience has been great and I'm no longer falling asleep every time I sit down. The machine is quiet ... the mask is comfortable, and it's easy to clean. Everyone at Active Healthcare that I interacted with was great! |
SHEILA DURHAM, NC October 2011 | A co-worker recommended Active Healthcare to me and I am so pleased that I have changed CPAP providers. Angela was fabulous! She was very knowledgeable about the equipment and helped me feel at ease during my appointment. Thank you! |
SHERRI RALEIGH, NC September 2011 | Thanks to you, Christina, I appreciate your help. Getting my CPAP at Active Healthcare was an easy process! |
JILL VARNELL RALEIGH, NC September 2011 | Kudos to Kathy Richardson. I arrived at Active Healthcare unannounced and Kathy attended to my needs. She recognized the needs I had with my unit, showed me how to fix my on/off switch and changed the filter (I'd forgotten that was necessary.) Since my visit a couple of weeks ago, my CPAP has been operating much better. Thanks Kathy! |
MELINDA WAKE FOREST, NC August 2011 | I would like to say "bravo!" to Angela, Kathy and all who helped me find the best solution for my sleep therapy. Your customer service was so wonderful. I was not an easy case and all of you worked with me in such a loving way. You are fantastic people!!! |
PAMELA CLAYTON, NC August 2011 | I feel so blessed to have my CPAP; I feel human again. I would also like to thank the wonderful staff at Active Healthcare, for their expertise and excellent customer service. |
WILL WAKE FOREST, NC July 2011 | I was referred to Active Healthcare after a sleep study revealed I had a nasty case of sleep apnea. I arrived expecting to simply purchase equipment but got so much more: Personalized care from consultants to show you the ropes and answer all questions including the ones you didn't know you had; support groups to connect with medical professionals and other patients; follow-up contact to assist you in the equipment reorder process; and budget conscious consultants who will let you know if it is cheaper to use your insurance or to take advantage of cash pricing discounts. Thanks for helping me to understand my sleep disorder and its treatment. I would highly recommend your services to anybody with sleep apnea. |
REGIS DURHAM, NC June 2011 | Julie, Thanks for the great service! I really appreciate you getting my CPAP machine replaced on such short notice. Thanks again for all your great service. |
JAY GARNER, NC June 2011 | Jo, you have been an absolute pleasure to work with and have made this experieince a very positive one for me. Any client lucky enough to interact with you should consider themselves lucky. |
JOAN CLAYTON, NC May 2011 | I'm loving my new CPAP pillow! We enjoyed the Johnston County support group meeting. The program was excellent and so was the food, but most of all the staff at Active Healthcare was superb!!! The love and care you all have for your guests was so evident! Thanks again. |
 TAMMY RALEIGH, NC April 2011 | I attended the recent sleep apnea support group in Johnston County and it was wonderful. You are always prompt, efficient, and accurate. I couldn’t have asked for more. I cannot thank you enough for all the knowledge from your experts. They really helped put my nerves at ease. Jo Lloyd, again you are the best, and the rest of the staff, you are all the best of the best. The fact that Lisa Feierstein, the owner, will come out and speak with you and share her knowledge and her heart is going above and beyond. Thank you so much!!!! |
CINDY ZEBULON, NC April 2011 | My family and co-workers have noticed an immediate difference. I too can tell a difference. I am more rested in the morning. I am not having any troubles, it just takes a little getting used to. My treatment and experience with Active Healthcare was very professional and you have been very helpful. Things are getting much better !! |
KELVIN RALEIGH, NC March 2011 | I want to let the world know just how loving, kind and professional Active Healthcare’s team is, especially when it comes to being helpful and providing great customer service. They display a sense of urgency whether you contact them by phone, mail or in person. I guarantee that you will indeed feel cared for by Active Healthcare. I am so pleased and also need to mention how well I now sleep (WOW!). I would just like to say thanks a million! |
 TAMMY JAMES RALEIGH, NC March 2011 | I need to thank you again for the excellent service I received from Active Healthcare, especially Jo Lloyd. She cares about her customers and their health. I am thrilled with the treatment I received. It was so pleasant and very professional. Too often, “superior service” from an employee is unrecognized and unrewarded. While dissatisfied customers are quick to complain, few happy customers take the time to offer praise. So on behalf of all of your satisfied customers, you are the best in the business. |
DIANA DURHAM, NC February 2011 | My equipment works well. I need to use my CPAP every night. I appreciate the professionalism of Active Healthcare and the ease of ordering new equipment has been great - the service is SO much better than the company I was working with before! Thanks! |
LARRY GARNER, NC January 2011 | You guys are greater than apple pie!! Rating AAA+. |
JOLIE LAWRENCEVILLE, GA December 2010 | I love my CPAP! It has made all the difference in my quality of sleep and energy level. Thank you Active Healthcare. |
HAROLD RALEIGH, NC December 2010 | Always "top notch" service. A true sign of professional and caring staff. |
FRANK C. WAKE FOREST, NC November 2010 | I'm extremely satisfied with your staff!! Thank you so much for your help. |
HEATH T. CARY, NC October 2010 | Angela, thank you for the excellent analysis, briefing, and fitting, to make my CPAP machine experience even better, this morning. Keep up the great work!! |
SANDY RALEIGH, NC October 2010 | Angela recently set up a CPAP for my daughter, who has Down Syndrome. Her disability makes it difficult for her to understand even simple instructions. Angela was great and took the time to make sure she understood how to use her CPAP. My daughter had a lot of anxiety during the fitting, but Angela was very patient. My daughter said, "She held my hand." This was her way of saying that it meant a lot to her that Angela took the time to hold her hand and it made her feel at ease. Angela even called her after the first night to encourage her. Angela, you are AWESOME. |
TOM CHAPEL HILL, NC September 2010 | My doctor expressed how wonderful AH's service and attitude are, but what they did for me was beyond anything that I imagined. I am in Florida and my CPAP machine stops working. I call their emergency number and Kathy calls back. I explain the situation and she tries everything possible to help, even giving me the local phone numbers of her competitors to see if they have a loaner. No luck. Three sleepless nights later I return home. Kathy comes in after hours and fits me with a loaner. Oh by the way, this was Labor Day weekend and she came in on Labor Day. I am sleeping again. Enough said! |
ALI RALEIGH, NC September 2010 | Special commendation must be given to your Customer Service Manager Kathy. From the very beginning, she assured me that this device would ameliorate my disorder and that she would be there with me as I familiarized myself with the machine. And indeed she has been there every step of the way. The first night I used it I had the best night’s sleep that I could remember! Due to her patience, perseverance, and gentle spirit, I am now experience nightly restorative sleep. You really have an extraordinary employee. I am so very grateful for her attention to my health and being my partner in this process. |
JULIA D GARNER, NC September 2010 | Words can not fully describe the gratitude and joy that I have for Active Healthcare and it's employees. Kathy took the time to find out about my medical needs and financial situation. Active Healthcare, Kathy and the sleep team came to my rescue. I have been blessed with a CPAP machine to continue life with my family. I am over-joyed, truly thankful! |
AURA RALEIGH, NC September 2010 | Angela really went the extra mile! I can not thank her enough. She is wonderful! Thank you Active Healthcare. |
CYNTHIA RALEIGH, NC July 2010 | I would like to thank Terri for doing such an excellent job in demonstrating and explaining the proper use of my CPAP machine. She demonstrated patience and understanding. Thank you! |
LLOYD RALEIGH, NC January 2010 | I was diagnosed with sleep apnea over 5 years ago. I lived in TN at the time and my supplies were being sent to me by another company. When I moved to Raleigh, my records were moved to the closest branch automatically. I heard about Active Healthcare from some guys I work with and decided to see if I could switch my service. WOW! I never had customer service like this! They were so caring and understood my needs. Plus I don't have to drive so far. Thanks Active Healthcare, your staff truly makes a difference. |
 MARTIN MIDDLESEX, NC December 2009 | Until I met Lisa and her staff I was going nuts, because I fell under the new DOT rules. I was also having problems with my insurance company. These Ladies went to the mat for me so I could keep my driving job. Believe me, thanks is not enough. |
KELVIN B RALEIGH, NC December 2009 | It is hearts you all should be specializing in because the love, care, and concern that you all displayed is a clear example of what the world really needs. Thank you. |
 TAMMY RALEIGH, NC September 2009 | The staff at Active Healthcare goes above and beyond with customer service. They really care about your sleep problems. They are willing to do whatever it takes to ensure that your needs are met. I have to give a special thank you to Angela; she is the best! |
CAROL RALEIGH, NC September 2009 | What an amazing and caring staff at Active Health Care! I felt like Julie and Kathy listened to my problem and really cared about finding the right solution for me. They were quick to act and enabled me to get a great night's sleep by resolving my equipment issue the day of the visit. I have worn my CPAP mask every night for 4 years~it's simply not an option for my well-being. Glad to know that this office staff is always ready to help. |
ELEANOR HOLLY SPRINGS, NC May 2009 | I have been going to the Raleigh office for five years, and have been treated by a very respectful and knowledgeable staff, especially Dianne who introduced me to the treatment and machine. This is not the most pleasant thing to get used to, but she helped me a great deal. Today I was helped by Kathy who guided me through a very stressful time. She patiently listened to my frustration and helped me in every way to a more than satisfactory outcome. My thanks to everyone. |
BRAD NC March 2009 | For the past two years I've worked with your office on Falls of Neuse Road, and have been extremely impressed with how knowledgeable as well as helpful the sleep consultants are. In particular, Dianne and Jo have been outstanding to work with. It's very obvious that they care about what they're doing. I physically feel MUCH better due to having obtained the right equipment and ensuring it's properly adjusted. I would recommend your group to anyone, and have informed my physician how helpful your staff is. Companies like yours are a rare find. |
 STEVE H RALEIGH, NC March 2009 | The staff at Active Health Care has always been very helpful and worked out any problems I encountered. My CPAP has been a life saver! |
HEATH DURHAM, NC December 2008 | It has taken several weeks to get used to sleeping with a breathing machine, but both my wife and I have noticed subtle, positive changes. I'm not as sleepy in the early evening. And paperwork I was never able to tackle in the evening I now have the psychological energy to take on. Thanks for helping, Active Healthcare! |
| If you would like to share your story, please use the form to the right. | |